We provide a wide range of services from Network Design and Installation to Web Development.
Yellowstone offers our customers maintenance and/or support contracts to suit your needs and budget. There are three broad services we offer:
First line support on any of these types of contract may be on a remote-support basis. Wherever possible we will set up and configure remote access to your system. This sort of system enables us to dial-in to your premises and fix non-hardware failure problems without actually having to be on site. This facility saves time, which makes your contract cheaper in the long run.
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Customer Service level Agreement
Please contact Yellowstone using one of the methods below, outside of office hours please email us at support@yellowstone.co.uk. We will acknowledge all points of contact within 1 business day of receipt.
Complaints Procedure
Here at Yellowstone we know that things do not always go the way we planned them to. If you feel that we could have done something better or different, we would like to know so we can improve on the services we provide to you.
If you wish to raise a complaint about a service you have received from us, please submit an email to complaints@yellowstone.co.uk including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues you may have within 3 business days.
If you’re not happy with the initial outcome of your complaint and it’s relating to your .uk domain name, then please feel free to escalate your issue to Nominet: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure
